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FAQ’s

General FAQ

Check out what clean Pre-filter can do for you
You won’t believe how much a clean pre-filter can transform the power of your purifier.
The Airmega 150 is engineered with an EZ Release filter, so you can wash, quick-dry, and replace the filter with ease.
The unique Coway filtration system helps eliminate ultra-fine dust and odours.
STEP I
Pre-Filter ━ Captures large dust particles, pet hair, and other contaminants.
STEP II
Activated Carbon filter ━ Reduces odour and harmful gases.
STEP III
Ultrafine Particle Filter ━ Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.
*This test is based on the HEPA filter media standard.
* Actual performance will be determined by indoor and quality and operation of the unit.
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
Please follow Amazon return and refund policy.
If support is needed, email or contact our customer service.
Currently, we are selling on Amazon only.
We recommend buying your Coway products from our retail partner.

Airmega FAQ

Check out what clean Pre-filter can do for you
You won’t believe how much a clean pre-filter can transform the power of your purifier.
The Airmega 150 is engineered with an EZ Release filter, so you can wash, quick-dry, and replace the filter with ease.
The unique Coway filtration system helps eliminate ultra-fine dust and odours.
STEP I
Pre-Filter ━ Captures large dust particles, pet hair, and other contaminants.
STEP II
Activated Carbon filter ━ Reduces odour and harmful gases.
STEP III
Ultrafine Particle Filter ━ Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.
*This test is based on the HEPA filter media standard.
* Actual performance will be determined by indoor and quality and operation of the unit.
You may need to contact the service centre. Unplug the filter and contact Toll-Free Customer Service at +971 55 300 6565 between the hours of 9AM – 6PM (GMT+4), Mon-Sat.
You may need to contact the service centre. Unplug the filter and contact our Customer Service at +971 55 300 6565 between the hours of 9AM – 6PM (GMT+4), Mon-Sat or email to info@coway.ae
It may be time to replace the filter.
Check the filter cleaning and replacement schedule.
Clean or replace the filter as needed.
The indicator may be set to insensitive.
Adjust the indicator to the sensitive or standard level setting.
There may be dust on the lens.
Wipe the lens with a clean, soft cloth to remove dust.
It may be time to replace the filter.
Check the filter cleaning and replacement schedule.
Clean or replace the filter as needed.
The display may not be on.
Check that the display is on and select the desired airflow speed from the display.
The power cord may not be connected. Make sure the power cord is connected.
The display may be off. To check the display, press the power button. When the display is on, it will light up. Select the desired function from the display.
The power may be off in your home. Confirm that your power is on. The Coway Airmega will not work without electricity.
The front cover may be loose. Check that the cover is secure. The Coway Airmega will not work unless the front cover is closed securely

Coway Water FAQ

Coway Co., Ltd.is a Coway, as top international manufacturer of household appliances, Water purifiers , Air purifiers and other items from South Korea.Founded and headquartered in Seoul, Coway is the largest water company in the country and owns subsidiaries in Malaysia, the United States, Thailand, Indonesia, Vietnam, Europe, Japan, and China. Launched in UAE ,Coway envision to attain sustainable growth ,while contributing UAE community for better Water and Air Solutions

Coway products are provided on a subscription basis,where you pay monthly subscription fees to avail Pure Healthy Water

Coway’s subscription price is inclusive of unlimited warranty and periodic filter replacement. Should you have any technical issues, our team provide immediate assistance. We guarantee a product replacement if there is any technical issue that our technicians can’t fix.

We visit you every three months for the filter replacement. In our visits we also do a general review on our products to ensure service quality.

Coway products use the leading Korean technology and include specific features to address requirements in the UAE. You can refer to individual products pages in our website to have more information on the underlying technology.

Yes , we have option for Outright purchase ,but we would recommend you to have Annual Maintaince plan to ensure quality of the water . We are just a call or click away through our channel like toll free , call , whatsapp , email

Please provide us with your details through the form provided in the “Contact Us” section. Our representatives will reach out to you as soon as possible to book an appointment and meet in-person.

We work with Telr, the leading payment gateway service provider across the GCC region. Telr charges your debit / credit cards automatically each month while you are using our service. A confirmation e-mail is sent to you within 24 hours of each payment receipt.

You can cancel your subscription anytime with a 2-month notice period. Cancellations within contract period are subject a dismantling fee. As our service is offered on a subscription basis and can be cancelled anytime, a refund policy doesn’t apply to the monthly bills. During the subscription period, you are covered by an unlimited warranty should there is any defect on Coway’s products.

Our Terms and Conditions detailing the website usage policies can be downloaded from this link.

Our online Privacy Policy can be downloaded from this link.

For sure. Please provide us with your details through the form, or visit “Contact” section to use alternative options. Our representatives will reach out to you as soon as possible to hear and answer your questions.

Warranty

Subject to the terms and conditions of this limited warranty, Coway warrants that the motor and electronic parts of the product will be free from manufacturing defects for a period of two years from the date of its original retail purchase. For more information, please check your warranty policy in the user manual.

User Manual

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